Privacy Policy.

1. Introduction

MEA Truck Hire Pty Ltd ("MEA Truck Hire", "we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information you provide directly to us, including when you:

• Submit a quote request or enquiry through our website contact form;
• Contact us by phone, email, or WhatsApp;
• Message or follow us on Facebook, Instagram, or TikTok;
• Enter into a vehicle hire agreement with us.

This may include your name, email address, phone number, business name, pickup/delivery location, and any details you include in your enquiry or notes. We do not knowingly collect sensitive information (such as health or financial data) through our website.

3. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and enquiries, and prepare hire agreements;
• Communicate with you about bookings, availability, and account matters;
• Improve our website, fleet, and customer service;
• Meet our legal, accounting, and regulatory obligations.

We do not sell your personal information to third parties, and we only use it for marketing purposes where you have consented to receive such communications.

4. Disclosure of Information

We may share your information with trusted third parties who help us operate our business, including our website hosting provider, WhatsApp/Meta (when you contact us via WhatsApp), and email or form-delivery services used to route enquiries to our team. These providers are only given the information needed to perform their function and are not authorised to use it for any other purpose. We do not disclose your information to overseas recipients except where a third-party service provider (such as Meta or Google) processes it as part of their standard service operation.

5. Cookies & Website Data

Our website loads fonts and icon assets from third-party content delivery networks (such as Google Fonts and cdnjs), which may log standard technical data like your IP address as part of delivering that content. We do not use advertising or tracking cookies on this website.

6. Data Security

We take reasonable technical and administrative steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Access & Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details below.

8. Third-Party Links

Our website and social channels may contain links to third-party sites, including Facebook, Instagram, and TikTok. We are not responsible for the privacy practices of those platforms, and we encourage you to review their respective privacy policies.

9. Children's Privacy

Our website and services are directed at businesses and individuals seeking heavy vehicle hire and are not intended for children. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to make an access, correction, or complaint request, please contact us:

• MEA Truck Hire Pty Ltd
• 45 Lawson Rd, Badgerys Creek NSW 2555, Australia (Sydney yard)
• 35 Gilbertson Rd, Laverton North VIC 3026, Australia (Melbourne yard)
• Email: admin@meatruckhire.com.au
• Phone: +61 428 387 388